Contact Meldport
Use the address that matches your question. Keep API keys, passwords, recovery codes and private prompts out of support messages.
Account, API and billing support
Email support@meldport.com. For an API issue, include the model ID or media configuration ID, request or job reference, approximate time with timezone, HTTP status and error code. Redact Authorization headers, credentials and personal content from logs or screenshots.
For wallet or top-up questions, include the payment reference and the amount and currency shown in your dashboard. Do not email card details, bank credentials or an authentication code. If a request has an uncertain billing outcome, check its Usage entry before retrying.
Security reports
Email security@meldport.com and follow the security reporting guidance. Describe the affected endpoint and a minimal reproduction. Avoid collecting another customer's data or including live secrets in the report.
Product and article corrections
Send the page URL, the statement that needs correction and a primary source or reproducible example to support. Catalog evidence and article update dates have different meanings; tell us whether the problem is a model's live API behavior, its displayed information or an editorial explanation.